DroneCommand™

Terms of Service

Last updated: April 6, 2026  |  Effective: April 6, 2026

Summary: These terms govern your use of this website, the DroneCommand software platform, and our drone spray services. By using our website or platform, you agree to these terms. Platform software use is also governed by our End-User License Agreement (EULA). For questions, contact us at [email protected].

Contents

  1. About Us
  2. Scope of These Terms
  3. Website Use
  4. Software Platform
  5. Third-Party Integrations
  6. Availability and Uptime
  7. Platform Changes and Discontinuation
  8. Drone Spray Services
  9. Scheduling and Cancellation
  10. Customer Responsibilities
  11. Record-Keeping
  12. Force Majeure
  13. Indemnification
  14. Limitation of Liability
  15. Disclaimer of Warranties
  16. Dispute Resolution
  17. Governing Law
  18. Changes to These Terms
  19. Contact Us

1. About Us

DroneCommand™ is the brand name under which Country Road Drone Services, LLC, an Iowa limited liability company ("we," "us," or "our"), operates. References to "DroneCommand," "we," "us," or "our" throughout these Terms refer to Country Road Drone Services, LLC d/b/a DroneCommand. We are an Iowa-based agricultural drone operations management software company. These Terms of Service apply to your use of our website (dronecommand.online), the DroneCommand software platform, and any drone spray services we provide directly.

General Terms

2. Scope of These Terms

These Terms of Service apply to all users of our website and platform. Use of the DroneCommand software platform is additionally governed by our End-User License Agreement (EULA), which is incorporated into these Terms by reference. In the event of a conflict between these Terms and the EULA on matters relating to the software platform, the EULA controls.

If you are using the DroneCommand platform on behalf of a business or organization, you represent that you have authority to bind that organization to these Terms.

3. Website Use

This website is provided for informational purposes. By using this website, you agree not to:

We reserve the right to update, modify, or remove content from this website at any time without notice. This website does not use advertising pixels, behavioral tracking cookies, or third-party analytics tools designed to identify individual visitors. Infrastructure providers such as font delivery services may receive standard technical data such as IP addresses as a byproduct of page loading.

Software Platform Terms

4. Software Platform

Access to and use of the DroneCommand software platform is subject to an active paid subscription and governed primarily by the End-User License Agreement. Key terms include:

5. Third-Party Integrations

The DroneCommand platform integrates with third-party services including but not limited to DJI, XAG, QuickBooks (Intuit), DriftWatch, Iowa BeeCheck, mapping providers, and weather data services. These integrations are provided for your convenience.

6. Availability and Uptime

We make reasonable efforts to keep the DroneCommand platform available and operational. However, we do not guarantee uninterrupted access to the platform. The platform may be temporarily unavailable due to:

We are not liable for any losses, missed deadlines, or damages resulting from platform unavailability. We do not offer service level agreements (SLAs) or uptime guarantees unless separately negotiated in writing.

7. Platform Changes and Discontinuation

We reserve the right to modify, update, add, or remove platform features at any time. We will make reasonable efforts to communicate material changes in advance, but are not obligated to maintain any particular feature indefinitely.

In the event we discontinue the platform entirely, we will use reasonable efforts to provide at least 90 days' notice and a reasonable opportunity to export your data before service termination, except where prevented by circumstances beyond our reasonable control as described in Section 12 (Force Majeure). Data exports provided upon discontinuation will be complete, accurate, and delivered in a standard machine-readable format (such as CSV or JSON) compatible with common agricultural record-keeping systems. We are not liable for operational losses from discontinuation, but we do warrant that any data export we provide will not be intentionally corrupted or materially incomplete.

We will not materially reduce the core functionality of the platform during a prepaid annual subscription period without either (a) restoring that functionality before the end of the prepaid period, or (b) offering a prorated refund for the remaining prepaid period. "Core functionality" means the spray record-keeping, field management, and job scheduling features described in our published documentation at the time of your purchase.

We are not liable for any losses resulting from feature changes, updates, or the discontinuation of the platform or any third-party integration.

Insolvency. In the event DroneCommand becomes subject to bankruptcy, insolvency, receivership, or assignment for the benefit of creditors, we will use reasonable efforts to: (a) provide you notice within 10 business days of the filing or assignment; (b) cooperate with you to export your data before any sale or transfer of assets; and (c) require, as a condition of any sale of platform assets that includes customer data, that the purchaser agree to be bound by the data protection commitments in our Privacy Policy or provide equivalent protections. You acknowledge that in a Chapter 7 bankruptcy liquidation, the bankruptcy trustee may not be bound by the commitments in this paragraph and that our ability to fulfill these obligations may be limited by applicable bankruptcy law. We recommend that you maintain independent backups of all spray application records and field data outside the platform.

Drone Spray Services Terms

8. Drone Spray Services

Where we provide agricultural drone spray services directly, those services are provided under a separate written service agreement executed by both parties prior to service ("Service Agreement"). Terms including pricing, acreage, product application rates, scheduling, and payment are established in that agreement. In the event of any conflict between an executed Service Agreement and these Terms regarding liability, indemnification, or dispute resolution, the Service Agreement controls solely for claims directly arising from the specific spray service it covers. Where no executed Service Agreement exists for a particular spray service, these Terms apply in full, including the arbitration clause in Section 16 and the liability limitation in Section 14.

When providing direct spray services, DroneCommand maintains commercially reasonable liability insurance for its drone spray operations, including coverage for property damage and bodily injury claims arising from aerial pesticide application. Coverage amounts are available upon written request. Maintenance of insurance does not expand DroneCommand's liability beyond the limits set forth in Section 14 of these Terms.

When providing direct spray services, DroneCommand operates as a licensed commercial pesticide applicator in addition to its role as a software vendor. Operators performing aerial application hold the applicable state commercial pesticide applicator licenses (in Iowa, issued under Iowa Code Chapter 206) and operate under FAA regulations applicable to their operations. Depending on the nature and scope of an aerial application, applicable FAA rules may include 14 C.F.R. Part 107 (small unmanned aircraft systems) or 14 C.F.R. Part 137 (agricultural aircraft operations); compliance with all applicable FAA rules is the operator's responsibility. You are solely responsible for independently verifying license and insurance status before service commences; DroneCommand does not provide certificates of insurance or license verification as a service. Nothing in these Terms constitutes a guarantee of any particular regulatory outcome or agricultural result.

9. Scheduling and Cancellation

Spray services are subject to weather conditions, field access, and equipment availability. We reserve the right to reschedule services at any time due to weather, wind conditions, or other factors affecting safe application. We will notify you as soon as practicable of any rescheduling. Rescheduling by us does not entitle you to a refund of any deposit paid.

If you need to cancel or reschedule, contact us at 712-420-0871 as early as possible. Cancellations made less than 24 hours before the scheduled service time may result in charges for pesticide products specifically purchased for your job and already mixed or loaded, plus documented direct mobilization costs. We will provide an itemized invoice within 5 business days of cancellation. You may dispute any charges within 14 days, and we will provide receipts substantiating all claimed costs. Cancellations with more than 24 hours' notice will not incur charges unless materials were purchased specifically for your job at your prior written request.

10. Customer Responsibilities

By engaging our spray services, you agree to:

11. Record-Keeping

Spray application records are structured around pesticide application record-keeping requirements applicable in Iowa. Copies of application records are available to customers upon request. Operators in other states are responsible for ensuring that records meet their applicable state requirements. We make no representation that our record format satisfies any specific state's requirements outside Iowa. Where applicable law or a regulatory agency (such as the Iowa Department of Agriculture and Land Stewardship) requires submission of application records to a government authority, that submission obligation rests solely with you. DroneCommand provides record data for your use but does not submit records to any government agency on your behalf unless separately agreed in writing.

It is your responsibility to ensure that any products applied comply with label requirements and applicable regulations for your specific crop and location. We do not provide legal, regulatory, or agronomic advice. Any statements made by DroneCommand personnel (whether by phone, email, or in-platform messaging) regarding product rates, application timing, or crop compatibility are informational only and do not constitute professional agronomic or regulatory advice. You should verify all product usage with the product label and, where appropriate, a licensed agronomist or certified crop advisor.

Legal hold. If you anticipate or become involved in a legal proceeding, regulatory investigation, or dispute related to any spray service or operation, you must notify us promptly at [email protected]. Upon receiving such notice, we will place a legal hold on all records related to the involved operations and will not delete or destroy them until the dispute is fully resolved and a written release is provided, or until 5 years from the date of application, whichever date is later. You are responsible for notifying us; we honor valid subpoenas and court orders for records without further notice. If you receive a regulatory inspection notice, records demand, or audit request from any government authority (including the Iowa Department of Agriculture and Land Stewardship or any state pesticide regulatory agency) that relates to application records stored or previously stored in the Platform, such notice constitutes a triggering event for this legal hold provision regardless of whether formal litigation or dispute has commenced.

Records as documentation. Spray application records generated within the DroneCommand platform may serve as a record of application and may be used in regulatory audits, inspections, or legal proceedings. However, you are solely responsible for ensuring that all records are accurate, complete, and sufficient for any regulatory or legal purpose. DroneCommand makes no representation that platform-generated records will satisfy any evidentiary standard, inspector's requirement, or court's burden of proof. We recommend you maintain independent backup copies of all application records outside the platform.

General Protections

12. Force Majeure

Neither party shall be liable for any delay or failure to perform resulting from causes beyond their reasonable control, including but not limited to acts of God, natural disasters, floods, fires, earthquakes, pandemic, war, terrorism, government action, internet or telecommunications outages, power failures, external cyberattacks or ransomware that could not have been prevented by industry-standard security practices, compromised third-party infrastructure, labor disputes, or third-party service failures. This provision does not apply to cyberattacks or data incidents resulting from DroneCommand's own failure to implement reasonable security measures, failure to patch known vulnerabilities in a timely manner, or failure to maintain adequate backups. If a force majeure event prevents performance for more than 30 consecutive days, either party may terminate the affected service agreement with written notice.

13. Indemnification

You agree to indemnify, defend, and hold harmless DroneCommand™, LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to the items listed below; provided, however, that this indemnification obligation does not apply to the extent that the claim arises from DroneCommand's own gross negligence, willful misconduct, or fraud:

14. Limitation of Liability

To the fullest extent permitted by applicable law, DroneCommand™, LLC shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to these Terms, our services, or your use of this website or platform — including but not limited to loss of profits, loss of data, business interruption, loss of goodwill, or cost of substitute services — even if advised of the possibility of such damages.

Our total aggregate liability to you for any and all claims arising from or related to these Terms or our services shall not exceed the greater of (a) the total subscription fees paid by you to DroneCommand in the twelve months preceding the claim, or (b) five hundred dollars ($500). The $500 floor applies to software subscription and platform access claims and represents the minimum recovery available where a subscriber has paid little or no fees (e.g., during an initial subscription period); it does not represent the maximum recovery available for all claim types, which are governed by subsection (a) or the spray services cap below as applicable. For claims arising from drone spray services provided directly by DroneCommand, liability is capped at five thousand dollars ($5,000) multiplied by the percentage of fault attributable to DroneCommand as determined by the arbitrator or court. Where customer-provided data (such as field boundaries, hazard disclosures, or product rates) materially contributed to the loss, comparative fault shall be evaluated and the cap applies only to DroneCommand's apportioned share. The $5,000 cap does not apply where the underlying cause constitutes gross negligence, willful misconduct, or fraud by DroneCommand, nor where the conduct falls outside the customer's indemnity obligations under Section 13.

The exclusions and cap above do not apply to: (a) claims arising from DroneCommand's gross negligence (as defined under Iowa common law, meaning conduct that constitutes a substantial and unjustifiable risk of harm representing a substantial deviation from ordinary care), willful misconduct, or fraud; (b) DroneCommand's breach of confidentiality or unauthorized disclosure of your data; (c) indemnification obligations under Section 13; or (d) any liability that cannot be limited under applicable law.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

15. Disclaimer of Warranties

THIS WEBSITE, THE DRONECOMMAND PLATFORM, AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ACCURACY. DRONECOMMAND EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTY THAT THE PLATFORM IS FIT FOR USE IN TIME-SENSITIVE AGRICULTURAL SCHEDULING OR SPRAY MANAGEMENT OPERATIONS. TO THE EXTENT ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED UNDER APPLICABLE LAW, SUCH WARRANTY IS LIMITED TO THE DURATION OF THE SUBSCRIPTION TERM.

We make no representations about:

Agricultural outcomes — including crop yield, pest control effectiveness, drift management, and record-keeping adequacy — depend on many factors outside our control. We make no guarantees regarding the results of any spray application or the sufficiency of any records generated by the platform for any specific regulatory purpose.

16. Dispute Resolution

Informal resolution first. Before initiating any formal proceeding, you agree to contact us at [email protected] with a written description of the dispute and your proposed resolution. We will attempt to resolve it informally within 30 days. Many concerns can be resolved quickly this way.

Binding arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or our services — except as noted below — shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its then-current Commercial Arbitration Rules, or by another arbitration service mutually agreed upon in writing, rather than in court. The arbitration shall take place in Monona County, Iowa, or by remote hearing at Claimant's election. The arbitrator's decision shall be final and binding. DroneCommand will pay all filing fees, arbitrator compensation, and any other costs of arbitration that would not be imposed on you in court. You will not be required to pay any arbitration costs that exceed what you would pay to file in state court. Each party shall otherwise pay its own attorneys' fees, except where applicable law requires otherwise or the arbitrator awards fees for frivolous claims.

Exceptions. Either party may bring claims in small claims court if the claim qualifies. Either party may seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

No class actions. All claims must be brought in your individual capacity, not as a plaintiff or class member in any purported class, collective, or representative proceeding. DroneCommand likewise waives its right to bring claims against you as part of a class, collective, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding.

Opt-out. BY USING THIS PLATFORM, YOU ARE WAIVING YOUR RIGHT TO SUE IN COURT BEFORE A JUDGE OR JURY. You may opt out of this arbitration agreement by sending written notice titled "ARBITRATION OPT-OUT" to [email protected] within 60 days of the date you first create an account (your "Acceptance Date," confirmed in your account creation email). If you did not receive or cannot locate your account creation email, contact us at the same address and we will extend your opt-out window by 30 days from the date of our confirmed response. We will confirm receipt of your opt-out by reply email within 5 business days; if you do not receive confirmation within 7 business days, your opt-out is deemed received as of the date you sent it provided you retain proof of sending. If you submit a valid opt-out, arbitration does not apply to you and you may pursue claims in court. Opting out does not affect any other provision of these Terms.

Arbitration fees. DroneCommand will pay all AAA filing fees, arbitrator compensation, and other costs of arbitration that would not be imposed on you in a court action. If DroneCommand fails to pay required arbitration fees within 30 days of the AAA's invoice, you may elect to proceed in a court of competent jurisdiction for that claim without waiving any other rights under this Agreement, and DroneCommand will reimburse your court filing fees.

17. Governing Law

These Terms are governed by the laws of the State of Iowa, without regard to its conflict-of-law principles. For any claims not subject to arbitration under Section 16 (including small claims court actions and emergency injunctive relief), you consent to the exclusive jurisdiction of the state courts in Monona County, Iowa, and the United States District Court for the Northern District of Iowa. To the extent any applicable state law prohibits enforcement of this choice-of-law or forum-selection provision, the consumer protection laws of your home state shall apply to claims brought under those state consumer protection statutes only.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes — including changes to pricing or payment terms, data practices, liability terms, or dispute resolution — we will provide at least 30 days' notice by email and in-platform notification before the changes take effect. For changes to the arbitration provision or the class action waiver, we will provide at least 60 days' notice. If you do not agree to the updated Terms, you may cancel your subscription before the effective date without early-termination penalty. Your continued use of our website or platform after the effective date constitutes acceptance of the updated Terms.

Assignment and Change of Control. You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign these Terms in their entirety, including the arbitration clause, to (a) a successor entity in a merger, acquisition, or sale of all or substantially all of our assets, provided the successor expressly assumes all obligations under these Terms; or (b) an affiliate for internal restructuring purposes. In the event of any assignment by us, we will provide you written notice at least 30 days in advance of the effective date. If the assignee materially changes its data practices from those disclosed in our Privacy Policy, you may terminate your Subscription within 30 days of such notice without early-termination penalty and receive a pro-rata refund of any prepaid subscription fees. The arbitration clause in Section 16 shall be binding on and enforceable by any permitted successor or assignee.

19. Contact Us

For questions about these Terms or our services:

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