Terms of Service

Last updated: October 20, 2026  |  Existing customer accounts must accept this version by November 23, 2026

1. About Us

The DroneCommand^™ software platform is developed, operated and sold by Drone Command, LLC, an Iowa limited liability company ("Drone Command," "we," "us," or "our"). DroneCommand^™ is a trademark of Drone Command, LLC. Where these Terms refer to DroneCommand as a party, that means Drone Command, LLC. We are an Iowa-based agricultural drone operations management software company. These Terms of Service apply to your use of our website (dronecommand.online) and the DroneCommand software platform.

We do not perform spray services. Drone Command, LLC provides software only. Spray operators who use the platform, including Country Road Drone Services, LLC, are separate businesses that use the platform; spray services they provide are governed by their own agreements with their customers, not by these Terms.

Earlier versions. Versions of these Terms before October 20, 2026 identified Country Road Drone Services, LLC d/b/a DroneCommand as the provider of the platform, and also contained terms for drone spray services. This version identifies Drone Command, LLC as the provider of the platform. For an existing customer account, this version applies once an owner or administrator accepts it; until then, the version the account last accepted continues to apply. Spray-service terms are now published separately by Country Road Drone Services, LLC at crds.biz. The version of these Terms that applied before October 20, 2026 remains available at www.dronecommand.online/legal/archive/2026-09-08/terms.html.

2. Scope of These Terms

These Terms of Service apply to all users of our website and platform. Use of the DroneCommand software platform is additionally governed by our End-User License Agreement (EULA), which is incorporated into these Terms by reference. In the event of a conflict between these Terms and the EULA on matters relating to the software platform, the EULA controls.

If you are using the DroneCommand platform on behalf of a business or organization, you represent that you have authority to bind that organization to these Terms.

3. Website Use

This website is provided for informational purposes. By using this website, you agree not to:

• Use this website for any unlawful purpose
• Attempt to gain unauthorized access to any part of this site or its infrastructure
• Transmit any harmful, offensive, or disruptive content
• Scrape, crawl, or index this website using automated means without our prior written consent

We reserve the right to update, modify, or remove content from this website at any time without notice. This website does not use advertising pixels or third-party analytics tools. Our promotion pages set our own cookie, which recognizes a returning browser on that promotion's page and records how the page is used and what is typed into its signup form (never a password), so that the promotion's dealer can follow up; our Privacy Policy describes this. Infrastructure providers such as font delivery services may receive standard technical data such as IP addresses as a byproduct of page loading.

4. Software Platform

Access to and use of the DroneCommand software platform requires an active subscription or a free trial, and is governed primarily by the End-User License Agreement. Key terms include:

• Free trial: New customers may start with a free trial. A trial is not billed, and acres recorded during it count toward your first subscription year. When the trial ends, continued access requires a paid subscription. Full terms are in EULA Section 4.
• Subscription and auto-renewal: Subscriptions are annual, billed in advance, and renew automatically on each anniversary unless you cancel before the renewal date. Each renewal is charged at the price for your plan in effect on the renewal date, subject to "Price changes" in EULA Section 4. A first-year discount, including one offered through a dealer, applies to the first year only, unless a written agreement with us says otherwise. You may pay by card or bank account. You authorize us to charge the payment method on file for renewals, acre overage and prepaid acre blocks when each is due, without further action from you. To cancel, use the cancellation option in your account settings or email [email protected]. Before each annual renewal, we email a reminder at least 15 days ahead with the amount, the renewal date and a direct link to cancel. Full auto-renewal terms are in the EULA Section 4. Drone Command will display these auto-renewal terms clearly on the subscription purchase page before you complete your purchase.
• Acre overage: Plans that include acre overage come with an annual acre allowance. Acres beyond the allowance and any prepaid acre blocks are charged as acre overage, monthly once the amount owed passes a set threshold (currently $25). A smaller amount is charged with your renewal or, if you have cancelled, at the end of your paid period. Plans that do not include acre overage are never charged for acres. Full terms are in EULA Section 4.
• 30-day money-back guarantee: If you are a first-time subscriber, you may request a full refund of everything you have paid us, including the annual subscription fee, prepaid acre blocks and acre overage, within 30 days of your first payment. If you started with a free trial, the 30 days start at your first payment after the trial. If your first year was bought through a dealer, your 30 days start when your dealer's signup link is redeemed and your account is activated. The dealer refunds what you paid the dealer, under your agreement with the dealer, and we refund what you paid us directly within those 30 days. A dealer cannot change these Terms or promise a refund or credit on our behalf. Full terms are in EULA Section 4.
• Prepaid acre blocks: You may buy prepaid acre blocks at any time from your Usage page. Prepaid acres are used after your included acres and before acre overage. They do not expire while your subscription is active, and they carry forward from one subscription year to the next. Unused prepaid acres end when your subscription ends, and are not refunded except under the 30-day money-back guarantee. Full terms are in EULA Section 4.
• Cancellation: Cancelling stops your next renewal. You keep access until the end of the year you have paid for. Acres recorded until then still count, and any acre overage owed is charged at the end of that paid period. Failed charges and corrections to acre counts are handled as described in EULA Section 4.
• Taxes: Prices do not include taxes. Applicable sales, use or similar taxes are added where required. Full terms are in EULA Section 4.
• Account security: You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• Your data: You retain ownership of all data you enter into the platform. We do not claim ownership of your operational records, customer data, or field information.
• Data accuracy: You are solely responsible for the accuracy and completeness of data entered into the platform. The DroneCommand platform is a record-keeping tool and does not verify or validate the accuracy of information you provide.
• Acceptable use: You may not use the platform for any unlawful purpose or in any way that violates applicable federal, state, or local law.
• No regulatory guarantee: The platform is a record-keeping and operations management tool. Drone Command does not represent that platform-generated records satisfy any specific regulatory requirement in any jurisdiction. You are solely responsible for ensuring your records meet applicable requirements. You have exclusive responsibility for complying with the laws that apply to your operations and records, and the platform is not warranted as suitable to establish that compliance.

5. Third-Party Integrations

The DroneCommand platform integrates with third-party services including but not limited to DJI, XAG, QuickBooks (Intuit), DriftWatch, Iowa BeeCheck, mapping providers, and weather data services. These integrations are provided for your convenience.

• We do not control and are not responsible for the availability, accuracy, or data practices of any third-party service.
• Third-party services may be modified, discontinued, or become unavailable at any time without notice to us. We are not liable for any disruption to platform features caused by changes to third-party services.
• Your use of any third-party service integrated with the platform is subject to that service's own terms of service and privacy policy.
• We are not affiliated with DJI, XAG, Intuit, or any other third-party service provider unless expressly stated.
• NOTAM filing automation: The NOTAM auto-filing feature operates by automating interaction with 1800wxbrief.com using credentials you provide. Drone Command makes reasonable efforts to operate this automation consistently with the purpose of 1800wxbrief.com's service. If 1800wxbrief.com restricts or terminates the automated filing pathway, Drone Command will notify affected subscribers within 2 business days. Manual filing via direct link to 1800wxbrief.com remains available at all times. Drone Command is not liable for disruption of automated filing caused by third-party enforcement of their Terms of Service. Full terms governing the automated NOTAM filing feature are in the EULA, Section 7.

6. Availability and Uptime

We make reasonable efforts to keep the DroneCommand platform available and operational. However, we do not guarantee uninterrupted access to the platform. The platform may be temporarily unavailable due to:

• Scheduled or emergency maintenance
• Infrastructure failures or outages beyond our control
• Third-party service disruptions
• Events described under Force Majeure (Section 12)

We are not liable for any losses, missed deadlines, or damages resulting from platform unavailability. We do not offer service level agreements (SLAs) or uptime guarantees unless separately negotiated in writing.

7. Platform Changes and Discontinuation

We reserve the right to modify, update, add, or remove platform features at any time. We will make reasonable efforts to communicate material changes in advance, but are not obligated to maintain any particular feature indefinitely.

In the event we discontinue the platform entirely, we will use reasonable efforts to provide at least 90 days' notice and a reasonable opportunity to export your data before service termination, except where prevented by circumstances beyond our reasonable control as described in Section 12 (Force Majeure). Data exports provided upon discontinuation will contain your records in standard formats (such as CSV, PDF or KML); they may not include internal audit logs, system metadata, or derived fields generated by platform processing. We are not liable for operational losses from discontinuation, but we do warrant that any data export we provide will not be intentionally corrupted or materially incomplete.

We will not materially reduce the core functionality of the platform during a prepaid annual subscription period without either (a) restoring that functionality before the end of the prepaid period, or (b) offering a prorated refund for the remaining prepaid period. "Core functionality" means the spray record-keeping, field management, and job scheduling features described in our published documentation at the time of your purchase.

We are not liable for any losses resulting from feature changes, updates, or the discontinuation of the platform or any third-party integration.

Insolvency. In the event Drone Command becomes subject to bankruptcy, insolvency, receivership, or assignment for the benefit of creditors, we will use reasonable efforts to: (a) provide you notice within 10 business days of the filing or assignment; (b) cooperate with you to export your data before any sale or transfer of assets; and (c) require, as a condition of any sale of platform assets that includes customer data, that the purchaser agree to be bound by the data protection commitments in our Privacy Policy or provide equivalent protections. You acknowledge that in a Chapter 7 bankruptcy liquidation, the bankruptcy trustee may not be bound by the commitments in this paragraph and that our ability to fulfill these obligations may be limited by applicable bankruptcy law. We recommend that you maintain independent backups of all spray application records and field data outside the platform.

8. Drone Spray Services

Drone Command, LLC does not provide drone spray services. Spray services are provided by Country Road Drone Services, LLC under its own Spray Services Terms, published at crds.biz.

9. Scheduling and Cancellation

Scheduling and cancelling spray services are governed by Country Road Drone Services, LLC's Spray Services Terms; cancelling a DroneCommand subscription is covered in Section 4.

10. Customer Responsibilities

The responsibilities of spray-service customers are set out in Country Road Drone Services, LLC's Spray Services Terms; your responsibilities as a user of the DroneCommand platform are set out in Sections 4, 11 and 13 of these Terms and in the EULA.

11. Record-Keeping

The platform's spray application records include fields commonly required for pesticide application records. We make no representation that the platform's record format satisfies the requirements of any particular state, including Iowa. Where applicable law or a regulatory agency (such as the Iowa Department of Agriculture and Land Stewardship) requires submission of application records to a government authority, that submission obligation rests solely with you. Drone Command provides record data for your use but does not submit records to any government agency on your behalf unless separately agreed in writing.

It is your responsibility to ensure that any products applied comply with label requirements and applicable regulations for your specific crop and location. We do not provide legal, regulatory, or agronomic advice. Any statements made by Drone Command personnel (whether by phone, email, or in-platform messaging) regarding product rates, application timing, or crop compatibility are informational only and do not constitute professional agronomic or regulatory advice. You should verify all product usage with the product label and, where appropriate, a licensed agronomist or certified crop advisor.

Legal hold. If you anticipate or become involved in a legal proceeding, regulatory investigation, or dispute related to any spray service or operation, you must notify us promptly at [email protected]. Upon receiving such notice, we will place a legal hold on all records related to the involved operations and will not delete or destroy them until the dispute is fully resolved and a written release is provided, or until 5 years from the date of application, whichever date is later. You are responsible for notifying us; we honor valid subpoenas and court orders for records without further notice. If you receive a regulatory inspection notice, records demand, or audit request from any government authority (including the Iowa Department of Agriculture and Land Stewardship or any state pesticide regulatory agency) that relates to application records stored or previously stored in the Platform, such notice constitutes a triggering event for this legal hold provision regardless of whether formal litigation or dispute has commenced.

Records as documentation. Spray application records generated within the DroneCommand platform may serve as a record of application and may be used in regulatory audits, inspections, or legal proceedings. However, you are solely responsible for ensuring that all records are accurate, complete, and sufficient for any regulatory or legal purpose. Drone Command makes no representation that platform-generated records will satisfy any evidentiary standard, inspector's requirement, or court's burden of proof. We recommend you maintain independent backup copies of all application records outside the platform.

12. Force Majeure

Neither party shall be liable for any delay or failure to perform resulting from causes beyond their reasonable control, including but not limited to acts of God, natural disasters, floods, fires, earthquakes, pandemic, war, terrorism, government action, internet or telecommunications outages, power failures, external cyberattacks or ransomware that could not have been prevented by industry-standard security practices, compromised third-party infrastructure, labor disputes, or third-party service failures. This provision does not apply to cyberattacks or data incidents resulting from Drone Command's own failure to implement reasonable security measures, failure to patch known vulnerabilities in a timely manner, or failure to maintain adequate backups. If a force majeure event prevents performance for more than 30 consecutive days, either party may terminate the affected service agreement with written notice.

13. Indemnification

You agree to indemnify, defend, and hold harmless Drone Command, LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to the items listed below; provided, however, that this indemnification obligation does not apply to the extent that the claim arises from Drone Command's own gross negligence, willful misconduct, or fraud:

• Your use of this website or the DroneCommand platform in violation of these Terms or the EULA
• Your drone spray operations, including drift incidents, property damage, crop damage, or personal injury. Drone Command, LLC does not perform spray operations. As between you and Drone Command, the applicator duties under federal pesticide law (including FIFRA) and FAA regulations for operations you record or plan in the platform are yours; nothing in these Terms shifts them to Drone Command
• Your violation of any applicable law or regulation, including FAA regulations and applicable state pesticide laws
• Data or content you submit to or generate within the platform, including inaccurate field boundaries, incorrect product rates, or any claim that such data infringes the rights of a third party
• Any misrepresentation you make in connection with your use of our services
• Claims arising from inaccuracy, failure, or unavailability of third-party weather data, mapping data, flight logs, or other data retrieved from DJI, XAG, DriftWatch, USGS, or other third-party services. You are solely responsible for independently verifying weather conditions, field conditions, and airspace status before any spray operation

14. Limitation of Liability

To the fullest extent permitted by applicable law, Drone Command, LLC shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to these Terms, our services, or your use of this website or platform — including but not limited to loss of profits, loss of data, business interruption, loss of goodwill, or cost of substitute services — even if advised of the possibility of such damages.

Our total aggregate liability to you for any and all claims arising from or related to these Terms or our services shall not exceed the greater of (a) the total subscription fees, acre overage and prepaid acre blocks paid by you or on your behalf to Drone Command in the twelve months preceding the claim, or (b) five hundred dollars ($500). The $500 floor applies to software subscription and platform access claims and represents the minimum recovery available where a subscriber has paid little or no fees (e.g., during an initial subscription period).

The exclusions and cap above do not apply to: (a) claims arising from Drone Command's gross negligence (as defined under Iowa common law, meaning conduct that constitutes a substantial and unjustifiable risk of harm representing a substantial deviation from ordinary care), willful misconduct, or fraud; (b) Drone Command's breach of confidentiality or unauthorized disclosure of your data, except a cross-tenant exposure as defined in EULA Section 6, which remains subject to the exclusions and cap above; (c) indemnification obligations under Section 13; or (d) any liability that cannot be limited under applicable law.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

15. Disclaimer of Warranties

THIS WEBSITE, THE DRONECOMMAND PLATFORM, AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ACCURACY. DRONE COMMAND EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTY THAT THE PLATFORM IS FIT FOR USE IN TIME-SENSITIVE AGRICULTURAL SCHEDULING OR SPRAY MANAGEMENT OPERATIONS. TO THE EXTENT ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED UNDER APPLICABLE LAW, SUCH WARRANTY IS LIMITED TO THE DURATION OF THE SUBSCRIPTION TERM.

We make no representations about:

• The accuracy or completeness of information on this website
• The uninterrupted or error-free operation of the platform, including during critical agricultural scheduling windows, spray permit deadlines, or NOTAM filing windows
• The suitability of the platform for any particular regulatory requirement
• The accuracy of data retrieved from third-party sources (weather, mapping, DriftWatch, USGS, DJI, XAG, etc.)

Agricultural outcomes — including crop yield, pest control effectiveness, drift management, and record-keeping adequacy — depend on many factors outside our control. We make no guarantees regarding the results of any spray application or the sufficiency of any records generated by the platform for any specific regulatory purpose.

16. Dispute Resolution

Informal resolution first. Before initiating any formal proceeding, you agree to contact us at [email protected] with a written description of the dispute and your proposed resolution. We will attempt to resolve it informally within 30 days. Many concerns can be resolved quickly this way.

Binding arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or our services — except as noted below — shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its then-current Commercial Arbitration Rules, or by another arbitration service mutually agreed upon in writing, rather than in court. The arbitration shall take place in Monona County, Iowa, or by remote hearing at Claimant's election. The arbitrator's decision shall be final and binding. DroneCommand will pay all filing fees, arbitrator compensation, and any other costs of arbitration that would not be imposed on you in court. You will not be required to pay any arbitration costs that exceed what you would pay to file in state court. Each party shall otherwise pay its own attorneys' fees, except where applicable law requires otherwise or the arbitrator awards fees for frivolous claims.

Exceptions. Either party may bring claims in small claims court if the claim qualifies. Either party may seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

No class actions. All claims must be brought in your individual capacity, not as a plaintiff or class member in any purported class, collective, or representative proceeding. DroneCommand likewise waives its right to bring claims against you as part of a class, collective, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding.

Opt-out. BY USING THIS PLATFORM, YOU ARE WAIVING YOUR RIGHT TO SUE IN COURT BEFORE A JUDGE OR JURY. You may opt out of this arbitration agreement by sending written notice titled "ARBITRATION OPT-OUT" to [email protected] within 60 days of the date you first create an account (your "Acceptance Date," confirmed in your account creation email). If you did not receive or cannot locate your account creation email, contact us at the same address and we will extend your opt-out window by 30 days from the date of our confirmed response. We will confirm receipt of your opt-out by reply email within 5 business days; if you do not receive confirmation within 7 business days, your opt-out is deemed received as of the date you sent it provided you retain proof of sending. If you submit a valid opt-out, arbitration does not apply to you and you may pursue claims in court. Opting out does not affect any other provision of these Terms.

Arbitration fees. DroneCommand will pay all AAA filing fees, arbitrator compensation, and other costs of arbitration that would not be imposed on you in a court action. If DroneCommand fails to pay required arbitration fees within 30 days of the AAA's invoice, you may elect to proceed in a court of competent jurisdiction for that claim without waiving any other rights under this Agreement, and DroneCommand will reimburse your court filing fees.

17. Governing Law

These Terms are governed by the laws of the State of Iowa, without regard to its conflict-of-law principles. For any claims not subject to arbitration under Section 16 (including small claims court actions and emergency injunctive relief), you consent to the exclusive jurisdiction of the state courts in Monona County, Iowa, and the United States District Court for the Northern District of Iowa. To the extent any applicable state law prohibits enforcement of this choice-of-law or forum-selection provision, the consumer protection laws of your home state shall apply to claims brought under those state consumer protection statutes only.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will tell the owners and administrators of each customer account by email, and show a notice in the platform, at least 30 days before the updated Terms must be accepted. For changes to the arbitration provision or the class action waiver, we will provide at least 60 days' notice. An owner or administrator may accept the updated Terms for the account at any time during that period, and they apply to the account from that acceptance; until then, the version the account last accepted continues to apply. If the updated Terms have not been accepted by the date stated in the notice, access to the platform for every user in the account is paused until an owner or administrator accepts them. While access is paused, the account can still manage or cancel its subscription, contact support, and view and export its spray application records. If you do not agree to the updated Terms, you may cancel your subscription before that date without early-termination penalty. If you use this website without a customer account, an updated version of these Terms applies to you from the day it is published on this page.

Assignment and Change of Control. You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign these Terms in their entirety, including the arbitration clause, to (a) a successor entity in a merger, acquisition, or sale of all or substantially all of our assets, provided the successor expressly assumes all obligations under these Terms; or (b) an affiliate for internal restructuring purposes. In the event of any assignment by us, we will provide you written notice at least 30 days in advance of the effective date. If the assignee materially changes its data practices from those disclosed in our Privacy Policy, you may terminate your Subscription within 30 days of such notice without early-termination penalty and receive a pro-rata refund of any prepaid subscription fees. The arbitration clause in Section 16 shall be binding on and enforceable by any permitted successor or assignee.

19. Contact Us

For questions about these Terms or our services:

• Company: Drone Command, LLC
• Address: 3308 330th St, Smithland, IA 51056
• Phone: 712-420-0871
• Email: [email protected]

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